Terms of service

Overview

Welcome to Luna Mia. The terms “we”, “us”, and “our” refer to Luna Mia. We operate this website, including all content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). The Services are powered by Shopify, which enables us to deliver these functions to you.

These Terms of Service (the “Terms”) govern your use of the Services, together with all policies incorporated by reference. By visiting, interacting with or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not access or use the Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you have provided consent for any minor dependents to use the Services through devices you own or manage.

To use the Services, including browsing or making purchases, you may be required to provide accurate, current and complete information such as your email address, billing details and shipping information. You are responsible for maintaining the confidentiality of your account credentials and for all activity associated with your account. You may not transfer or assign your account to any other person.

Section 2 – Our Products

We aim to present our products as accurately as possible. However, colors and details may appear differently depending on your device, display settings or browser configuration.

We do not guarantee that any product will meet your expectations or precisely match images displayed in our online store. All product descriptions are subject to change at any time at our discretion. We may discontinue products or limit quantities offered to any person or jurisdiction when necessary.

Section 3 – Orders

When you place an order through our website, you make an offer to purchase the selected products. Acceptance of your order occurs only after Luna Mia confirms it and processes your payment.

We may decline, modify or cancel an order at our discretion. If this occurs, we will attempt to contact you using the email, billing address or phone number provided at checkout.

All purchases are subject to our Refund Policy. You confirm that your orders are for personal or household use and not for commercial resale or export.

Section 4 – Prices and Billing

Prices, discounts and promotions may change without notice. The price applicable at the time your order is placed will appear in the confirmation email. Unless stated otherwise, prices do not include taxes, shipping, customs or import charges.

From time to time, promotions may apply to certain orders. If promotional terms conflict with these Terms, the promotional terms will prevail for the specific offer.

You agree to provide accurate and complete purchase and payment details, and to promptly update your information as needed. You represent that you are authorized to use the payment method provided and that all charges will be honored by your payment provider.

Section 5 – Shipping and Delivery

Shipping times are estimates and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processes or events outside our control. Once products are transferred to the carrier, the risk of loss passes to you.

Section 6 – Intellectual Property

All trademarks, logos, text, images, graphics, design elements and other content within the Services are owned by Luna Mia, its affiliates or licensors, and are protected by intellectual property laws.

You may use the Services only for personal, non-commercial purposes. No reproduction, modification, distribution, publication or derivative use is permitted without prior written consent. All rights not expressly granted are reserved.

Section 7 – Optional Tools

We may offer access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available”, without warranties or endorsements. Your use of such tools is entirely at your own risk and subject to the terms of the third-party provider.

Section 8 – Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the content, accuracy or practices of such websites. Any interactions or transactions you engage in with third parties are solely between you and the third party. You should review their terms and policies before proceeding.

Section 9 – Relationship with Shopify

Luna Mia is powered by Shopify, which enables the operation of the Services. All transactions and purchases, however, are made directly between you and Luna Mia. By using the Services, you acknowledge that Shopify is not responsible for any aspect of your purchase, including any loss, damage or claims arising from your transactions.

Section 10 – Privacy Policy

Personal information collected through the Services is managed according to our Privacy Policy. Shopify may also process certain information as described in Shopify’s Privacy Policy. By using the Services, you acknowledge that information may be transmitted to Shopify and third-party providers, potentially in jurisdictions outside your residence.

Section 11 – Feedback

If you submit ideas, suggestions, reviews or feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, publish and display such Feedback for any purpose, including commercial uses. You represent that you have the necessary rights to provide such Feedback and that it does not violate any third-party rights.

Section 12 – Errors and Omissions

Information on the Services may occasionally include errors or inaccuracies relating to product descriptions, pricing, availability, or other details. We reserve the right to correct such errors, update information or cancel orders without prior notice, including after submission.

Section 13 – Prohibited Uses

You may not use the Services for unlawful or harmful purposes or in ways that violate the rights of others. Prohibited activities include fraud, harassment, transmitting malware, interfering with the security of the Services or engaging in any activity that disrupts normal operations. We may terminate access to the Services for violations of these Terms.

Section 14 – Termination

We may terminate or suspend your access to the Services at any time. Upon termination, you remain responsible for any outstanding obligations up to the date of termination. Certain provisions of these Terms will continue to apply after termination.

Section 15 – Disclaimer of Warranties

Except where prohibited by law, the Services and products are provided “as is” and “as available”, without warranties of any kind. Your use of the Services is at your sole risk.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Luna Mia, E-trink Global Limited UK as operator, and Shopify shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of the Services or products purchased through the Services.

Section 17 – Indemnification

You agree to indemnify and hold harmless Luna Mia, Shopify and all related parties from any claims arising out of your breach of these Terms or your misuse of the Services.

Section 18 – Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force.

Section 19 – Waiver; Entire Agreement

Failure to enforce any provision does not constitute a waiver. These Terms constitute the entire agreement between you and Luna Mia regarding the Services.

Section 20 – Assignment

You may not assign your rights under these Terms without written consent. We may assign our rights without restriction.

Section 21 – Governing Law

These Terms are governed by the laws and courts of the jurisdiction in which E-trink Global Limited UK is headquartered, and you consent to their jurisdiction.

Section 22 – Headings

Headings are included for convenience and do not affect interpretation.

Section 23 – Changes to Terms

We may update or modify these Terms at any time by posting revised terms on our website. Continued use of the Services after changes constitutes acceptance of the updated Terms.

Section 24 – Contact Information

Questions regarding these Terms may be directed to:
team@lunamiakids.com